Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full name, email address, and phone number
• Residential or business address
• Account credentials (encrypted password, authentication tokens)
• Australian Business Number (ABN) for licensed agents
• Profile photo and biography

1.2 Property Data

• Property addresses, descriptions, photographs, floor plans, and video content
• Pricing information, sale methods, and auction details
• Documents uploaded in connection with a listing (e.g. contracts of sale, authority to sell)
• Property features, specifications, and amenity selections

1.3 Usage Data

• IP address, browser type, and device information
• Pages visited, time spent, and referral sources
• Search queries and saved property preferences
• Interaction data (enquiries sent, listings viewed)

1.4 Payment Information

• Payment transactions are processed by PayPal. We do not store your credit card or bank account details on our servers.
• We retain transaction IDs, order amounts, and payment status for record-keeping purposes.

2. How We Use Your Information

• To create, manage, and maintain your account and profile
• To publish property listings and facilitate enquiries between buyers, renters, and property owners
• To process payments for packages and add-ons
• To send transactional notifications (listing approvals, enquiry alerts, payment confirmations)
• To provide personalised property recommendations and buyer matching
• To generate analytics and performance reports for listing owners
• To improve our platform, troubleshoot issues, and develop new features
• To comply with legal obligations and enforce our Terms of Service
• To send marketing communications (with your consent, which you may withdraw at any time)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Portal Partners

When you list a property, your listing data (including contact details you choose to display) may be syndicated to third-party real estate portals, including but not limited to RealEstate.com.au, Domain.com.au, and other partner websites, as part of your selected package.

3.2 Service Providers

We engage trusted third-party service providers to help operate our platform, including hosting (Supabase), payment processing (PayPal), email delivery (SendGrid), and SMS notifications (Twilio). These providers are contractually bound to protect your information.

3.3 Enquiring Parties

When a buyer or renter submits an enquiry about your property, limited contact information is shared to facilitate communication. If you have elected to hide your phone number, it will not be disclosed.

3.4 Legal Requirements

We may disclose information where required by law, regulation, or court order, or where necessary to protect our rights, safety, or property.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Row Level Security (RLS) policies on our database to ensure users can only access their own data
• Regular security audits and monitoring for vulnerabilities
• Two-factor authentication (2FA) available for all accounts

While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights Under the Australian Privacy Act 1988

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, out-of-date, or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and search history
• Analyse website traffic and usage patterns to improve our services
• Deliver relevant content and measure the effectiveness of our marketing

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our platform.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required for legal, accounting, or regulatory purposes.

Property listing data for sold or removed properties may be retained in an anonymised form for market research and statistical purposes.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users of material changes via email. The updated policy will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us: